Nova Charms

我们有 15 天的退货政策，这意味着您在收到商品后有 15 天的时间申请退货。

要获得退货资格，您的商品必须与您收到时的状态相同，未磨损或未使用，带有标签，并带有原包装。您还需要收据或购买证明。

If your return is accepted, we’ll send you our return address to send your package. Items sent back to us without first requesting a return will not be accepted.

No refunds on shipping.

Please note that all eGift card sales are final.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.